CIVICA is a software company that helps maintain and improve public services around the world, with operations in the UK and Ireland, Australia, New Zealand, India, Singapore, Canada and North America. Here in Australia their current local government customers were originally on its private Datacentres with the initial design did not consider a need for customer segregation, as all resources were fully managed by Civica without any customer access to tenancies or resources.
The objective of this project was to move to a more open architecture, where Civica can use the customer existing active directory (AD) into Azure, and provision servers sitting within their domain with dedicate subscription in Azure that Civica manages.
The Migration Company (TMC) covered different areas to deliver the outcome in two months project length, as to have single Azure tenancy per customer, a single identity platform lets you engage with internal and external users more securely, integrate on-prem directory with Azure AD and single sign-on, direct connectivity from offices and secure external connectivity supporting multi-factor authentication (MFA), handle traditional directory-aware apps along with Office 365 and other SaaS apps, and more to allow Civica to host and manage the workloads that are currently covered under the Civica Cloud Managed Service.
Civica presented the need to migrate their customers datacentres to Microsoft Azure environment. In that process, TMC faced different challenges, such as:
· Infrastructure: hosted over multiple tenancies/subscriptions, in some cases on shared AD domains
· Identity: customers have their local credentials in a dedicated domain controlled by customers which is tied to physical DC, but then need a different set for Cloud solution domain.
· Application delivery: desktop apps require clients, currently served up by Citrix.
· Security: reliance on the private data centre security appliances, and localise security on a per customer basis
· Network: traffic is routed back through a transit CSP tenancy and via Civica’s physical DC were using Netscalers
While customers lift-and-shifting their legacy applications into the Cloud, they are also adopting more Microsoft cloud services such as Exchange Online, Office 365, PowerBI and Teams, as well as other SaaS applications from other vendors, and require their own tenancy to manage these services.